Microsoft Surface RT Touch Cover issues

Microsoft Surface

Nosotros've heard rumblings about the Microsoft Surface RT Touch Encompass coming united nations-raveled along the connector. The plastic beat on the keyboard separates and exposes the connecting wires. Not a really expert state of affairs.

The separation looks as if it is caused when you fold the keyboard over behind the Surface and the plastic beat out is stretched as well far and comes loose. If you're having problems with the Surface Affect Cover, while a roll of duct tape could fix the problem, there'southward a better solutions. Hither's what you need to exercise.

Phone call Microsoft's Surface Support at 1-800-Microsoft (which translates to one-800-642-7676). You'll go through the obligatory menu options but you lot are heading to Surface Technical Support. One time there, explain the issues and have your original order number handy.

At some point you'll be given two options to replace the Touch Cover. In that location is the Advanced Substitution where a concord is placed on your credit card (for the cost of the replacement embrace) and the replacement cover is sent out without delay. Microsoft will also send you a return shipping label to ship the defective Touch on Cover back. Yous've got fifteen days to render the one-time comprehend of the credit menu hold becomes a credit carte du jour charge.

Microsoft Surface Touch Cover Unraveled

Surface Bear upon Cover coming unraveled at the connection bespeak

The other option is to accept Microsoft email you a return label that you will employ to send the defective encompass to them with. Once Microsoft receives the cover and confirms the warranty condition, they'll ship out a replacement.

It took me nearly xxx minutes to get all this washed but I likewise started out calling the Microsoft Shop which in turn transferred me to product support which transferred me to Surface Support where I talked to a very nice and helpful agent, Christine, who was able to get things rolling.

If you've had problems with your Impact Cover there is a solution. Information technology may take a few minutes on the phone to get things rolling merely it's nice to see Microsoft stand backside their products.

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